Change is Inevitable

January 11, 2019By Dale KleinBreathing

Some of us love it and others dread it.  Whichever applies to you, the fact is that change occurs whether we like it or not.  When it’s a professional change, that can hit us hard but how we manage that change and communicate about it makes a significant difference in how we feel impacted. On … Read More

What will you bring?

December 26, 2018By Dale KleinPresentation Skills, Professionalism

This week I had a productive phone call with another business person.  Our focus was redesigning the format of a standing meeting with the goal of positively influencing the mindset of the meeting participants.  The problem, as I see it, is one of complacency which is why we decided to address : “What will you … Read More

The Gift of Stillness

December 19, 2018By Dale KleinDistractions|Public Speaking

There’s something about dandelions, don’t you think?  My topic in this post is stillness and when I came across this photo, it seemed fitting. A few moments ago I listened to an enlightening TED Talk from travel writer Pico Iyer.  I’d not heard of him before today but found his topic quite engaging. In one … Read More

Why Collaborate?

December 5, 2018By Dale KleinCommunication Style, Communication Style|Goal-Setting, Communication Style|Job Success, Interpersonal Communication|Job Success|Networking

Working independently has its advantages but not nearly as many advantages as collaborating.  In fact, some have written that collaboration fuels a business and I’m inclined to concur.  What needs to happen next is asking the right questions to ensure that collaboration is right for you and your company.  Here are ten items you may … Read More

Clients are like gold

November 28, 2018By Dale KleinCommunication Style|Interpersonal Communication|Vocabulary|Vocal Variety, Communication Style|Job Success|Leadership, Interpersonal Communication|Leadership|Professionalism

We’ve all heard the expression “worth their weight in gold” or “like gold.”  In my business and I hope in yours as well, clients are like gold.  The question becomes do we and our staff treat them this way and do our clients feel they’re as valuable to us as gold.  Your clients are the … Read More

What’s Your One Word?

November 21, 2018By Dale KleinCommunication Style|Vocabulary

Recently I was part of a business group where we were asked to describe our business using only one word.  As challenging as that may sound, it was an extremely worthwhile exercise, which also raised several thought-provoking questions. Here are some of those questions which you may want to ask yourself: How did you come … Read More

Is Your Workplace the Best?

November 14, 2018By Dale KleinBusiness Etiquette|Professionalism, Communication Style, Communication Style|Job Success|Professionalism|Value, Job Success|Professionalism

This is a tough question to answer and yet an annual event referred to as Best Places To Work is conducted to give employees an opportunity to vote on the extent to which their workplace is indeed the best.  But what does that really mean?  This is where it may become tricky. To me, best … Read More