The Choice is Yours

May 7, 2018By Dale KleinPublic Speaking, Questions

For some, change is scary. It represents making a choice and taking a chance. Typically there are no guarantees, which in part is why some individuals avoid change. But is that wise? Perhaps not. One of the reasons I enjoy being a communication coach is that it’s an opportunity to learn from my clients. Among … Read More

What We Write is a Form of Communicating

April 30, 2018By Dale KleinBusiness Etiquette|Communication Style, Communication Style, Communication Style|Habits, Credibilty, Electronic Communication|Interviewing

Sometimes it’s easy to forget that communicating is more than the spoken word. It’s also non-verbal, specifically written communication. That means that every time we tweet, blog, create slides or send an email we’re using a form of communication. In the years I’ve had my business, my clients have consulted with me regarding their written … Read More

Are You an Exceptional Exhibitor?

April 9, 2018By Dale KleinBusiness Etiquette|Job Success, Business Etiquette|Professionalism, Communication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time, Communication Style|Job Success

About 5 years ago, I was asked to create and deliver a business communication workshop for a state association. What a great idea on the association’s part! The title I used was: Exceptional Exhibitor: From Small Talk to Big Business. This past weekend I attended a home show as a consumer. As you can probably … Read More

Did you know we’re hard-wired?

March 22, 2018By Dale KleinCommunication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

Did you know that you and I (and everyone we know) is hard-wired? Perhaps you suspected that, however yesterday when I read an article by Elisha Goldstein, Ph.D. he discussed a concept known as “negativity bias” and how we’re all inclined toward this (http://elishagoldstein.com). Dr. Goldstein explained that while this negativity bias ensures our species’ … Read More

Self-Assess: Did You Check the Box?

March 16, 2018By Dale KleinCommunication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time, Communication Style|Goal-Setting, Communication Style|Goal-Setting|Presentation Skills

Most of us are pretty quick to evaluate or self-assess. Whether we prefer to give ourselves a letter (e.g. B+) or numeric (7 out of 10) rating, this is the norm. Of course we also hear feedback from our peers and colleagues along the way (e.g. “Great job,” “You rock!” “Way to go!”). Notice that … Read More