Predictability Isn’t a Speaker’s Best Friend

October 13, 2017By Dale KleinBusiness Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Goal-Setting|Presentation Skills, Business Etiquette|Job Success

Sometimes it might feel pretty good to use our crystal ball and see what a speaker is going to be like…unless that speaker is predictable and then we’re all in trouble. But what if that speaker is you? Trust me when I tell you that having a predictable speaking style is definitely not an asset, … Read More

Communicating Energy When You Speak

October 6, 2017By Dale KleinUncategorized

How many times have you listened to a presentation either live or virtually and felt the energy level was way too low? It’s pretty tough to attend so now flip it around and imagine how your listeners may be feeling if they perceive you present with a low energy level. I know it’s a scary … Read More

Tapping to Reduce Your Stress

September 28, 2017By Dale KleinCommunication Style|Distractions|Presentation Skills, Communication Style|Habits

As a Corporate and Communication Speech Specialist, the most frequent concern my clients ask me to address is their fear or stress related to public speaking.  Many of us have been there so perhaps you can relate.  Even if you don’t have stress emanating from public speaking, maybe you’re coping with…procrastination, deadlines, financial concerns, or … Read More

Pretending isn’t just child’s play

September 22, 2017By Dale KleinBusiness Etiquette|Professionalism, Communication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

My readers are quite diverse, however we all have at least one thing in common–we were all kids!  Now many of you have your own children so you know all about pretending.  One of the ways children like to pretend is by having an imaginary friend (or super hero).  Seems like child’s play however there’s … Read More

Attitude is Everything!

September 14, 2017By Dale KleinBusiness Etiquette, Business Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Professionalism, Communication Style

We always have a choice…over what we believe, how we act and how we communicate.  Conducting ourselves in a positive manner is a choice we have and makes a world of difference in how others perceive us.  How positive is your attitude when you and your staff are interacting with clients in writing, on the … Read More

Presentation Packing…What’s in your suitcase?

September 8, 2017By Dale KleinBusiness Etiquette|Communication Style|Habits|Networking|Special Occasions, Business Etiquette|Goal-Setting|Presentation Skills

Most of us have done some traveling in our lifetime…whether it’s for leisure or professional purposes.  In either situation, we’re accustomed to having to pack a suitcase.  The biggest decision is what to take with you depending on a variety of factors (e.g. weather, purpose, people).  For some this is easy and for others it’s … Read More

Be Empowered to Think: It Pays Off

September 2, 2017By Dale KleinBusiness Etiquette, Business Etiquette|Communication Style|Habits|Networking|Special Occasions, Business Etiquette|Communication Style|Telephone Etiquette, Business Etiquette|Professionalism|Time, Uncategorized

We’re all consumers and at some point I’m guessing you’ve had similar experiences to what I’m about to describe.  Based on my encounters both in-person and by phone, it appears that poor communication is steadily on the rise…would you agree?  The more I review what’s transpired, I’m inclined to think it’s the result of training … Read More

Trust Starts With You

August 25, 2017By Dale KleinBusiness Etiquette|Communication Style, Business Etiquette|Communication Style|Habits|Networking|Special Occasions

When you listen to someone else you may have several positive reactions such as…you’re receptive, interested or maybe you agree with what you’re hearing.  In each instance a common theme is that the person speaking has created a sense of trust, which is of paramount importance. That only happens when that individual believes in him … Read More

Fitting In…at what cost?

August 12, 2017By Dale KleinBusiness Etiquette|Professionalism, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

As you may recall, I opened my practice in 1994. Ever since then I’ve heard a few questions raised repeatedly. Typically my response has remain unchanged but let’s see why. Today while conducting a 1/2 day business communication workshop, I presented the topic of Vocal Image Profile (V.I.P.). Of the 7 elements I present when … Read More