Most of us have done some traveling in our lifetime…whether it’s for leisure or professional purposes. In either situation, we’re accustomed to having to pack a suitcase. The biggest decision is what to take with you depending on a variety of factors (e.g. weather, purpose, people). For some this is easy and for others it’s … Read More
We’re all consumers and at some point I’m guessing you’ve had similar experiences to what I’m about to describe. Based on my encounters both in-person and by phone, it appears that poor communication is steadily on the rise…would you agree? The more I review what’s transpired, I’m inclined to think it’s the result of training … Read More
When you listen to someone else you may have several positive reactions such as…you’re receptive, interested or maybe you agree with what you’re hearing. In each instance a common theme is that the person speaking has created a sense of trust, which is of paramount importance. That only happens when that individual believes in him … Read More
While I was working out at the gym this morning I noticed someone wearing a t-shirt that said Why Not Now? This question immediately caught my attention because I believe it’s a pivotal question for anyone who wants to be a better communicator but is putting it off, for a host of reasons that most … Read More