Are You an Exceptional Exhibitor?

April 9, 2018By Dale KleinBusiness Etiquette|Job Success, Business Etiquette|Professionalism, Communication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time, Communication Style|Job Success

About 5 years ago, I was asked to create and deliver a business communication workshop for a state association. What a great idea on the association’s part! The title I used was: Exceptional Exhibitor: From Small Talk to Big Business. This past weekend I attended a home show as a consumer. As you can probably … Read More

What’s Your Communication Goal: Perfect or Real?

December 15, 2017By Dale KleinBusiness Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Job Success, Communication Style, Communication Style|Goal-Setting

Now that I’ve had the privilege of being a communication coach since 1994, it’s made me aware of a common dilemma that many of my clients voice. That dilemma (as I see it) is the desire to be perfect when communicating. While the desire to achieve perfection may seem reasonable, I urge you to reconsider. … Read More

Predictability Isn’t a Speaker’s Best Friend

October 13, 2017By Dale KleinBusiness Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Goal-Setting|Presentation Skills, Business Etiquette|Job Success

Sometimes it might feel pretty good to use our crystal ball and see what a speaker is going to be like…unless that speaker is predictable and then we’re all in trouble. But what if that speaker is you? Trust me when I tell you that having a predictable speaking style is definitely not an asset, … Read More

Avoiding Avalanches

April 17, 2017By Dale KleinBusiness Etiquette|Job Success, Communication Style

According to the dictionary, “avalanche” is defined as a sudden great or overwhelming rush of something. Hopefully this hasn’t occurred to you however it’s something we all need to be aware of when we communicate. As an example, when we’re giving a presentation, interviewing, leaving a voicemail or any type of situation where we want … Read More