Avoiding Avalanches

April 17, 2017By Dale KleinBusiness Etiquette|Job Success, Communication Style

According to the dictionary, “avalanche” is defined as a sudden great or overwhelming rush of something. Hopefully this hasn’t occurred to you however it’s something we all need to be aware of when we communicate. As an example, when we’re giving a presentation, interviewing, leaving a voicemail or any type of situation where we want … Read More

Tick Tock…Do You Know Your WPM?

June 15, 2015By Dale KleinCommunication Style

  This month I’m preparing a workshop titled: Ensuring Your Telephone Voice is Top-Notch. As part of what I refer to as pre-workshop exercises, I assess how my participants sound in each of these three ways: when they leave a voicemail message for me, during their voicemail greeting for incoming callers and finally, in a live … Read More

The Emotionally Charged Speaker: Upside vs. Downside

May 19, 2015By Dale KleinCommunication Style

  Since establishing Profitable Speech in 1994, I’ve had the privilege of coaching hundreds of business professionals across diverse industries, both nationally and internationally. Often, my clients will ask me to write their message or edit what they’ve written. Whether or not I’m starting from scratch, I go to great lengths to have my client’s voice … Read More

Impact of Culture on Communication: High vs. Low Context

March 23, 2015By Dale KleinCommunication Style

Most of us would agree that communication is more complex than we may realize.  The work of anthropologist, Edward T. Hall, certainly substantiates that as indicated in the following information. Often we tend to think that communication becomes challenging when different languages are involved.  Actually it’s not so much the different languages but the cultures … Read More

From Contrived to Conversational: Connecting Counts!

March 27, 2014By Dale KleinCommunication Style

Recently one of my corporate clients requested my communication coaching services for a lengthy technical presentation her employer asked her to deliver.  In this particular case my client was accustomed to giving brief presentations so this was a significant departure. However, the more pressing issue was that this topic (along with the slides) was prepared … Read More