Communication Style|Non-Verbal Language|Professionalism

What Does Your Mirror Reflect?

October 23, 2018By Dale KleinCommunication Style, Communication Style|Non-Verbal Language|Professionalism, Habits, Non-Verbal Language

How many times have you thought you had a pleasant expression on your face but didn’t sound like you did? This is far more common than you may realize whether you’re on the phone, a conference call, on-camera or even face-to-face. The reason this is important is because what we show on our face or … Read More

Congruent Communication: Do you send mixed messages?

June 2, 2016By Dale KleinCommunication Style|Non-Verbal Language|Professionalism

When we think of the word congruent (or congruence), we think of the quality of being alike or in agreement. Now let’s apply this to how we communicate. We’ve all experienced some form of miscommunication (I know I have). While it seems easy to blame others, it may make more sense to actually have … Read More

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