The Illusion of Communication: Is What We Intend to Send What Others Believe They Receive?

June 30, 2011By Dale KleinInterpersonal Communication|Job Success|Listening|Public Speaking

George Bernard Shaw said: “The problem with communication is the illusion that it has occurred.” It’s virtually impossible not to communicate,  whether in our personal or professional lives.  Given all the experience we have communicating on a day-to-day basis, you’d think we’d be experts by now, right? Reality is that few if any of us … Read More