Your Verbal Business Card

November 29, 2012By Dale KleinBreathing|Vocal Quality

Basic business tool is your business card; you do have one, right? But wait a minute–what about having a verbal business card?  If you’re not sure what that is, please read on.  Your verbal business card is simply your voice.  What’s not so simple is how effectively you use your voice.  Please keep in mind … Read More

The Cost of Conflict: Everyone Pays a Price!

November 12, 2012By Dale KleinHonesty|Interpersonal Communication|Job Success|Professionalism

Conflict is part of life so it makes sense that conflict in the workplace is fairly common. Unfortunately, what’s uncommon is our ability to handle confrontation effectively. Too often that little voice inside our head tells us…“this isn’t going to be pretty” and as a result, we avoid addressing the situation.  The driving force behind … Read More