Got Chutzpah?

June 22, 2015By Dale KleinCommunication Style|Professionalism|Self-promotion

  What do you believe in? Your company, your product, your service?  How about yourself? In case you’re unfamiliar with the word “chutzpah,” its origin is in the Yiddish language.  It means the confidence or courage that allows someone to do or say things that are shocking to others.  (Some may refer to it has … Read More

Tick Tock…Do You Know Your WPM?

June 15, 2015By Dale KleinCommunication Style

  This month I’m preparing a workshop titled: Ensuring Your Telephone Voice is Top-Notch. As part of what I refer to as pre-workshop exercises, I assess how my participants sound in each of these three ways: when they leave a voicemail message for me, during their voicemail greeting for incoming callers and finally, in a live … Read More

Micro-Expressions: Sometimes Small Tells All

June 2, 2015By Dale KleinNon-Verbal Language

  If you’ve been reading my blog, you know that I’ve posted on the importance of non-verbal language as well as body language.  By now most of us realize that the majority of our communication is conveyed not so much by our words but by our bodies. How many of you have heard of micro-expressions? In … Read More