Self-talk has its place…however most of the time, especially at work, it’s vitally important to feel that when we talk, others truly hear what we’re saying. If you’ve ever encountered the situation where you know your lips are moving but you get the sense the other person or people aren’t listening, it’s incredibly frustrating! So the critical question to ask yourself is: How can I communicate to ensure that I’m being heard?
The next time this occurs, ask yourself these 10 questions:
1. Have I taken the time to organize my message before saying it?
2. Have I researched the perspective, interests, and needs of those to whom I’ll be speaking?
3. Have I selected the right time and place to say what I need to say?
4. Have I gotten in touch with my own state of mind before speaking?
5. Have I noticed any self-sabotaging communication behaviors (e.g. apologizing before I speak or minimizing the importance of what I’m saying)?
6. Have I framed my message to include the benefits/results that others will value?
7. Have I practiced my delivery to be succinct and get to the point?
8. Have I demonstrated perseverance and the willingness to be heard?
9. Have I used the right non-verbal language and established eye-connection?
10. Have I exuded self-confidence?
Being heard when we talk isn’t a nicety…it’s a necessity. If you or someone you know is grappling with this issue, rest assured it’s a communication skill you can learn.
Want to know more? I’m happy to help so feel free to contact me and we’ll get the job done.