Smiling is pretty easy, right? And yet we sometimes forget to smile (when appropriate), or we run across others who aren’t smiling. Let’s discuss the impact of a smile.
Imagine how you feel when…
*You’re greeted with a smile
*You bring out a smile on your listener
*You hear a smile when on the phone
Most likely you feel good in each of these instances. So now let’s turn the table. Each time you smile whether in-person or on the phone, you have a positive effect on others, and may not even realize it. But it makes sense since you feel better when you’re on the receiving end. Therefore, the opposite also holds true.
Smiling is one of several non-verbal behaviors, which is why it’s invaluable when communicating. Some have even said that smiling is universal across cultures. What you may not realize is that when we smile it has a direct effect on our vocal cords. Specifically, it adds warmth to your voice and you are perceived as friendlier. This is particularly beneficial when you’re on the phone either with one person or on a conference call with several people.
If you have reception staff you may want to consider reviewing this information with them since they’re the face of your business. How they come across on the phone, especially with prospects, makes a world of difference. When I’ve conducted telephone skill workshops, I always raise this topic and encourage having a small mirror near the phone. This helps to raise awareness of whether or not we’re smiling. Too often we’re frowning!
As a communication coach, I find that many of my clients don’t smile when conducting a presentation. This is vitally important when establishing rapport with the audience. Who wouldn’t want to see a friendly face? I often tell my clients that if they don’t seem happy to be there, then no one else will.
Hopefully you’re smiling as you read this post. By the way it looks and sounds good on you!