We’re all well-versed in the term “social distancing.”  And yet we still have options—email vs. phone.

Certainly both may serve our intentions, however this is an ideal time to use your phone.  Why?  Glad you asked.  I realize we may not opt for calling a prospect or client in the absence of a pandemic for a variety of reasons.

However there are clear benefits to using your phone which include:

  1. With many non-essential professionals working from home, there’s a really good chance you’ll actually reach the person you’re calling.
  2.  When we send an email, there’s no guarantee the transmission will work properly and we’re left not knowing whether our message was delivered without following up.
  3.  Since we’re isolated or quarantined, the human voice offers a welcome connection. Many professionals are hungry to hear your voice vs. reading your message.
  4.  Much more valuable information is available to you via phone in terms of how you’re being received by the other party.  This pertains to a variety of vocal factors, which apply to both the sender and receiver.

If you want to sound your best on the phone I suggest:

  1. Determine your intention or goal prior to calling.
  2. Be prepared by practicing your message in advance and playing it back so you can modify if warranted.
  3.  Anticipate that you may get a person’s voicemail so know exactly what you want to convey.
  4.  Time your message for incoming calls and use this as an opportunity to be creative vs. having a predictable and mundane  message.
  5.  Reduce your rate of speech to ensure better clarity.
  6.  Know that delivery is paramount in the absence of visual cues.  That means you’ll want to be emphatic where warranted.
  7. Consider standing to increase your energy level.
  8.  Have an outline or notes as a reference to keep you on target and to avoid rambling.
  9.  Be fully present, which means avoid multitasking.  This can be heard by some people and has a negative impact on your reputation.
  10.  If you want to take it up a notch, you can always add a visual platform (e.g. Zoom, WebEx, GotoMeeting).

Bonus: Use a landline (vs. cell)  if available so you have better receptivity.

Let’s stay connected even while we observe vital health guidelines to maintain social distancing.  If you have any questions, you’re always welcome to call me 518-664-6004.