[Image by Lisa Caroselli of Pixabay]

The answer to my question is…trust is ongoing.  We don’t just “check the box” when it comes to building trust.  Leaders must build trust every single day with all their actions.  Now more than ever as companies cope with staffing shortages, trust is extremely imperative.

Here are seven guidelines that will assist you:

  1.  It’s never too soon to start building trust.  In fact, you want to work on creating trust the moment you hire someone and begin the onboarding process. That sets you, your company, your team and the new staff person up for success.
  2. Model behaviors you want to see others replicate. In other words, be the person you’d like others to potentially become.  When you do this, it creates clarity and reinforces what truly matters.
  3. Always listen to others’ perspective. While I’ve said this before, it needs to be repeated. It’s imperative to hear what your staff thinks and believes.  This helps you learn more, show respect, give staff an opportunity to express their opinions and feel their voices are being heard.
  4. Follow through. Anyone who knows me knows that I firmly believe in follow-up.  When you follow-up or follow through, I believe it shows you care about the person and the issue.  It helps create continuity, which is important when it comes to succeeding in business.
  5. Non-Verbal language matters. We communicate in a multitude of ways.  Among them is our body language.  We send signals whether or not we intend to so realize that your posture, eye-connection, gestures, and vocalizations each plays a significant role.
  6. Own your mistakes. It’s bound to happen.  You either don’t know the correct answer, change your mind after learning more, or make an error in judgement.  While that’s to be expected and perfectly normal, it’s vital to take responsibility (own it) and move on.  Not only does that behavior set you apart from many other people, but it also sets an example for your team.  They will see you as a human being and capable of mistakes.  It says no one is perfect and as a result, employees can “let their hair down.”
  7. Over communicate as necessary. Although being succinct is clearly a virtue in business communication, on occasion, over communication is quite useful.  You’ll want to be selective when choosing to over communicate.  Maybe it’s dictated by the subject, the person, or the setting.  Each of these variables is essential so know that over communication is an option upon which you can rely. Realize that if you regularly over communicate, it may lead to micro-managing and that’s usually not beneficial.

In conclusion, building trust requires patience, time, and repetition.  It’s well worth your efforts as you create retention among your staff.  If you’d like to discuss this further, you’re always welcome to either call me (518) 664-6004 or email dale@profitablespeech.com

As always, I look forward to hearing from you.