About 5 years ago, I was asked to create and deliver a business communication workshop for a state association. What a great idea on the association’s part! The title I used was: Exceptional Exhibitor: From Small Talk to Big Business. This past weekend I attended a home show as a consumer. As you can probably … Read More
Now that I’ve had the privilege of being a communication coach since 1994, it’s made me aware of a common dilemma that many of my clients voice. That dilemma (as I see it) is the desire to be perfect when communicating. While the desire to achieve perfection may seem reasonable, I urge you to reconsider. … Read More
Two words from a client that are magic to my ears—Nailed It. This is what I client e-mailed me after conducting a substantial presentation we’d worked on together. Congratulations to my client and anyone else who can make the same claim. Now let’s look at this phrase more closely and see what’s entailed in being … Read More
Sometimes it might feel pretty good to use our crystal ball and see what a speaker is going to be like…unless that speaker is predictable and then we’re all in trouble. But what if that speaker is you? Trust me when I tell you that having a predictable speaking style is definitely not an asset, … Read More
Have you ever called a vendor to voice a concern and heard this comment: “We haven’t heard that before.” Just yesterday I called a company regarding installation of a window treatment that wasn’t done correctly and when the salesperson said “We haven’t heard that before” I wanted to scream (but didn’t) “What difference does that … Read More
When you think of the month of May, perhaps you associate it with spring time, seasonal change, a fresh start or spring cleaning. As a former Speech & Language Pathologist, I think of something far more traditional, which is that May is designated as Better Hearing & Speech month. While any time is ideal to … Read More
According to the dictionary, “avalanche” is defined as a sudden great or overwhelming rush of something. Hopefully this hasn’t occurred to you however it’s something we all need to be aware of when we communicate. As an example, when we’re giving a presentation, interviewing, leaving a voicemail or any type of situation where we want … Read More
Last week, one of my clients scheduled an all-day employee training and asked me to present a business communication workshop as part of the day. In order to ensure I created a beneficial program, I did my homework, which entailed speaking with several different employees and asking questions to learn what they needed. This led … Read More