COST

January 19, 2026By Dale KleinBusiness Etiquette|Job Success, Communication patterns, Meetings|Professionalism

[Image by Gerd Altmann of Pixabay] When you calculate the cost of even one concerned, confused, or critical customer, it’s catastrophic! So…what’s the solution? The solution is ensuring that your communication is clear, compelling, and confident. This is the only way to avoid costly, communication conundrums, which no one can afford. I guarantee convincing results.

S.P.I.R.I.T.

December 8, 2025By Dale KleinBusiness Etiquette|Job Success, Goal-Setting|Job Success|Leadership|Professionalism, Job Success

[Image by Gerd Altmann of Pixabay] Now that it’s December…many of us will be hearing a lot about SPIRIT. Here’s a twist; how’s your speaking SPIRIT? Is your speech Succinct, Passionate, Interesting, Relevant, Insightful, and Top-Notch? By the way…that spells SPIRIT.  If you didn’t consistently answer “yes,” let’s talk. Can’t wait to hear from you!