What are your habits?

February 23, 2026By Dale KleinBusiness Etiquette|Job Success, Communication patterns, Communication Style|Leadership|Presentation Skills|Public Speaking, Goal-Setting
What are your habits?

[Image by Gerd Altmann of Pixabay] Simon says: Please stand. Simon says: Cross your arms in front of your chest. Simon says: Recross your arms placing the opposite arm on top. What you’ve just experienced is stepping outside your comfort zone by changing a longstanding habit. Much of our communication reflects longstanding habits. Problem is…those … Read More

COST

January 19, 2026By Dale KleinBusiness Etiquette|Job Success, Communication patterns, Meetings|Professionalism
COST

[Image by Gerd Altmann of Pixabay] When you calculate the cost of even one concerned, confused, or critical customer, it’s catastrophic! So…what’s the solution? The solution is ensuring that your communication is clear, compelling, and confident. This is the only way to avoid costly, communication conundrums, which no one can afford. I guarantee convincing results.