COST

January 19, 2026By Dale KleinBusiness Etiquette|Job Success, Communication patterns, Meetings|Professionalism

[Image by Gerd Altmann of Pixabay] When you calculate the cost of even one concerned, confused, or critical customer, it’s catastrophic! So…what’s the solution? The solution is ensuring that your communication is clear, compelling, and confident. This is the only way to avoid costly, communication conundrums, which no one can afford. I guarantee convincing results.

Is Anyone Listening?

December 15, 2025By Dale KleinCommunication patterns, Job Success, Listening|Professionalism

[Image by Gerd Altmann of Pixabay] When we communicate, it’s not difficult being heard. Here’s what is difficult: –People may  hear you… but are they listening? –People may listen to you… but do they truly understand? –People may understand you…but will they remember? Your competitors most likely can’t consistently answer yes to these questions. Good … Read More

What Scares You?

October 13, 2025By Dale KleinCommunication patterns, Fear, Job Success

[Image by Gerd Altmann of Pixabay] Some of us are scared of many aspects of life.  Public speaking is commonly on the list for many of my clients.  Does that apply to you? If it does, I have good news!  Public speaking doesn’t have to be among your favorite activities but you can learn not … Read More