Catastrophic

April 27, 2026By Dale KleinCommunication patterns, Communication Style|Goal-Setting|Presentation Skills, Goal-Setting|Job Success|Leadership|Professionalism, Job Success|Professionalism, Preparation, Value
Catastrophic

[Image by Gerd Altman of Pixabay] When you calculate the cost of even one concerned, confused, or critical customer, it’s catastrophic! What’s the solution? The solution is ensuring that your communication is clear, compelling, and confident. This is the only way to avoid costly communication conundrums, which no one can afford. I guarantee convincing results! … Read More

What are your habits?

February 23, 2026By Dale KleinBusiness Etiquette|Job Success, Communication patterns, Communication Style|Leadership|Presentation Skills|Public Speaking, Goal-Setting
What are your habits?

[Image by Gerd Altmann of Pixabay] Simon says: Please stand. Simon says: Cross your arms in front of your chest. Simon says: Recross your arms placing the opposite arm on top. What you’ve just experienced is stepping outside your comfort zone by changing a longstanding habit. Much of our communication reflects longstanding habits. Problem is…those … Read More

COST

January 19, 2026By Dale KleinBusiness Etiquette|Job Success, Communication patterns, Meetings|Professionalism
COST

[Image by Gerd Altmann of Pixabay] When you calculate the cost of even one concerned, confused, or critical customer, it’s catastrophic! So…what’s the solution? The solution is ensuring that your communication is clear, compelling, and confident. This is the only way to avoid costly, communication conundrums, which no one can afford. I guarantee convincing results.

Is Anyone Listening?

December 15, 2025By Dale KleinCommunication patterns, Job Success, Listening|Professionalism
Is Anyone Listening?

[Image by Gerd Altmann of Pixabay] When we communicate, it’s not difficult being heard. Here’s what is difficult: –People may  hear you… but are they listening? –People may listen to you… but do they truly understand? –People may understand you…but will they remember? Your competitors most likely can’t consistently answer yes to these questions. Good … Read More