Are We Speaking Their Language?

January 19, 2018By Dale KleinAccommodations, Business Etiquette

Since first establishing Profitable Speech in 1994, my audiences have all been within the United States and for the most part English has been their first language or they were fluent in English. I’ve not had the good fortune of addressing an audience who spoke a different language, necessitating an interpreter. Have you? Let’s first … Read More

Attitude is Everything!

September 14, 2017By Dale KleinBusiness Etiquette, Business Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Professionalism, Communication Style

We always have a choice…over what we believe, how we act and how we communicate.  Conducting ourselves in a positive manner is a choice we have and makes a world of difference in how others perceive us.  How positive is your attitude when you and your staff are interacting with clients in writing, on the … Read More

Be Empowered to Think: It Pays Off

September 2, 2017By Dale KleinBusiness Etiquette, Business Etiquette|Communication Style|Habits|Networking|Special Occasions, Business Etiquette|Communication Style|Telephone Etiquette, Business Etiquette|Professionalism|Time, Uncategorized

We’re all consumers and at some point I’m guessing you’ve had similar experiences to what I’m about to describe.  Based on my encounters both in-person and by phone, it appears that poor communication is steadily on the rise…would you agree?  The more I review what’s transpired, I’m inclined to think it’s the result of training … Read More

Germs: Only Spread Good Ones

August 17, 2016By Dale KleinBusiness Etiquette

  Most of us realize there are two definitions for the word germ.  The good germ is the origin, initial idea or basis for something.  The bad germ is the organism that can spread disease.  I’m always in favor of the first definition; the latter—not so much. Recently while networking, I met an individual who … Read More

“No Problem” is Creating a Headache For Me!

July 25, 2013By Dale KleinBusiness Etiquette

We all have our pet peeves; for me it often comes down to communication.  Here’s what I mean: a. I’m at a restaurant where I’ve thanked the waitress for taking my dinner order;  she responds: “No problem.” b. I’m at a department store where I’ve  thanked the salesperson after paying for my purchase; he responds: … Read More