Video Recording: Seeing is Believing

July 7, 2017By Dale KleinBusiness Etiquette|Professionalism, Communication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

Ever since I started helping my clients sound their best I’ve been asked how to improve as a public speaker. While the essence of my business is to guide you with multiple techniques to ensure your success as a speaker, I always refer back to what I call purposeful practice. Most of us are familiar … Read More

How easy is it to communicate with you?

June 24, 2017By Dale KleinBreathing|Job Success|Professionalism|Public Speaking, Business Etiquette|Communication Style|Telephone Etiquette, Business Etiquette|Professionalism, Communication Style

Sounds like a simple question however…how easy is it to communicate with you? If you’re unsure, join the crowd. Most of us don’t know so this post will provide a good starting point for what aspects of communication deserve your consideration. See which ones apply best to you. 1. Vocal Volume: Are you easily heard? … Read More

Responsiveness: Is it a lost art?

March 27, 2013By Dale KleinBusiness Etiquette|Professionalism

Have you ever had the experience of someone… *Not returning your phone or voice-mail message; *Not responding to your e-mail; *Not replying to your correspondence If you’ve been on the receiving end of any of the above examples, how does it make you feel?Perhaps you answered with: frustrated, confused or even angry.  Worst of all…you … Read More