Pretending isn’t just child’s play

September 22, 2017By Dale KleinBusiness Etiquette|Professionalism, Communication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

My readers are quite diverse, however we all have at least one thing in common–we were all kids!  Now many of you have your own children so you know all about pretending.  One of the ways children like to pretend is by having an imaginary friend (or super hero).  Seems like child’s play however there’s … Read More

Attitude is Everything!

September 14, 2017By Dale KleinBusiness Etiquette, Business Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Professionalism, Communication Style

We always have a choice…over what we believe, how we act and how we communicate.  Conducting ourselves in a positive manner is a choice we have and makes a world of difference in how others perceive us.  How positive is your attitude when you and your staff are interacting with clients in writing, on the … Read More

Fitting In…at what cost?

August 12, 2017By Dale KleinBusiness Etiquette|Professionalism, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

As you may recall, I opened my practice in 1994. Ever since then I’ve heard a few questions raised repeatedly. Typically my response has remain unchanged but let’s see why. Today while conducting a 1/2 day business communication workshop, I presented the topic of Vocal Image Profile (V.I.P.). Of the 7 elements I present when … Read More

Video Recording: Seeing is Believing

July 7, 2017By Dale KleinBusiness Etiquette|Professionalism, Communication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

Ever since I started helping my clients sound their best I’ve been asked how to improve as a public speaker. While the essence of my business is to guide you with multiple techniques to ensure your success as a speaker, I always refer back to what I call purposeful practice. Most of us are familiar … Read More

How easy is it to communicate with you?

June 24, 2017By Dale KleinBreathing|Job Success|Professionalism|Public Speaking, Business Etiquette|Communication Style|Telephone Etiquette, Business Etiquette|Professionalism, Communication Style

Sounds like a simple question however…how easy is it to communicate with you? If you’re unsure, join the crowd. Most of us don’t know so this post will provide a good starting point for what aspects of communication deserve your consideration. See which ones apply best to you. 1. Vocal Volume: Are you easily heard? … Read More

Responsiveness: Is it a lost art?

March 27, 2013By Dale KleinBusiness Etiquette|Professionalism

Have you ever had the experience of someone… *Not returning your phone or voice-mail message; *Not responding to your e-mail; *Not replying to your correspondence If you’ve been on the receiving end of any of the above examples, how does it make you feel?Perhaps you answered with: frustrated, confused or even angry.  Worst of all…you … Read More