[Image by Kai Pilger of Pixabay]
So many prospects…so little time! Not if you don’t make these mistakes.
Try avoiding these 14 common mistakes:
- I’m too busy to network.
- I’ll let the prospect take the lead.
- I don’t need to do any research.
- I just love listening to myself.
- Providing irrelevant information.
- I usually have good luck just wingin’ it.
- If I wait, they’ll commit.
- I wonder if I use weak speak.
- I wonder if I’m out of touch with the ideal customer experience.
- Catering to the company’s vs. the customer’s convenience.
- Precarious personnel.
- Inconsistent commitment towards customer service training.
- Condoning sloppy service performance in your company.
- Fumbled follow-up.
Each of these mistakes can be remedied with the right solution. The best solution is to care
enough to find out what your customers and prospects really think. Pay attention to every detail
of the customer experience and always deliver more than they expect. To do anything less would
be the #1 mistake that none of us can afford…since we know that creating & sustaining lasting
customer relations is not only our top priority…it’s our best investment.
While we all make mistakes with our prospects and our customers, mistakes are an opportunity
to learn. Customers are still people, which is easy to forget. In the words of Henry David
Thoreau, “Be true to your work, your word, and your friend.”
When it comes to connecting: Do what you say… follow-through, deliver, lead;
use the power of your word to instill confidence in both yourself & others.
If you’d like to learn easy solutions to each of the 14 mistakes I listed, please connect with me.
I can be reached digitally, by phone, or in person. Happy to offer you assistance on this essential
business communication issue.