We all feel overwhelmed or forget…from time to time. It’s pretty natural. However, when we stay connected, it can truly pay off in ways we may not even expect. Now of course it requires effort on our part to stay in contact, however it’s worth your while. Here are three recent examples: I received an … Read More
No matter what your location happens to be…time is universal. I’m sure we’ve all noticed this and yet it’s quite common to say: “Got a minute?” I know I’ve said those words and perhaps you have as well. When you stop and consider this, it makes sense that very little communication (if any at all) … Read More
Like ’em or not…rules exist for a reason. Most of the time it makes sense to follow them rather than ignore or violate them. Here’s my most recent example. I was in a medical office for an appointment and a very legible sign was posted at the check-in desk saying: “For the comfort of our … Read More
In case you’re unfamiliar with the acronym FOMO, it stands for Fear Of Missing Out. So do you or does someone you know have FOMO? If you’re unsure, some common behaviors include: frequently checking your account on Twitter, LinkedIn, Facebook, Instagram, email, and constantly attending to your cell phone activity. Probably sounds familiar but you … Read More
As tempting as it is to place less importance when communicating on the phone, I don’t ever recommend doing so. We often think because the visual element is gone (you can’t see your caller and your caller can’t see you), that the importance of how we come across is reduced. While the visual element may … Read More
Since first establishing Profitable Speech in 1994, my audiences have all been within the United States and for the most part English has been their first language or they were fluent in English. I’ve not had the good fortune of addressing an audience who spoke a different language, necessitating an interpreter. Have you? Let’s first … Read More
Now that it’s December 1st, we all know that this is the month for holiday office festivities. For some this may mean the dreaded holiday party. {Yes, you’re wise to attend.} If you already have a list of excuses ready in order to avoid attending or to dart out early, it’s most likely because you … Read More
We always have a choice…over what we believe, how we act and how we communicate. Conducting ourselves in a positive manner is a choice we have and makes a world of difference in how others perceive us. How positive is your attitude when you and your staff are interacting with clients in writing, on the … Read More
We’re all consumers and at some point I’m guessing you’ve had similar experiences to what I’m about to describe. Based on my encounters both in-person and by phone, it appears that poor communication is steadily on the rise…would you agree? The more I review what’s transpired, I’m inclined to think it’s the result of training … Read More
Have you ever called a vendor to voice a concern and heard this comment: “We haven’t heard that before.” Just yesterday I called a company regarding installation of a window treatment that wasn’t done correctly and when the salesperson said “We haven’t heard that before” I wanted to scream (but didn’t) “What difference does that … Read More