Common Sense=Business Cents

May 24, 2019By Dale KleinBusiness Etiquette

Last year I blogged about clients being like gold.  I offered 10 tips on this topic and certainly hope you found them helpful. Today I’m blogging about a related topic, which is having as well as using common sense when it comes to how we treat our clients and our prospects (potential clients).  At this … Read More

Have FOMO?

May 23, 2018By Dale KleinBusiness Etiquette, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

In case you’re unfamiliar with the acronym FOMO, it stands for Fear Of Missing Out. So do you or does someone you know have FOMO? If you’re unsure, some common behaviors include: frequently checking your account on Twitter, LinkedIn, Facebook, Instagram, email, and constantly attending to your cell phone activity. Probably sounds familiar but you … Read More

Are We Speaking Their Language?

January 19, 2018By Dale KleinAccommodations, Business Etiquette

Since first establishing Profitable Speech in 1994, my audiences have all been within the United States and for the most part English has been their first language or they were fluent in English. I’ve not had the good fortune of addressing an audience who spoke a different language, necessitating an interpreter. Have you? Let’s first … Read More

Attitude is Everything!

September 14, 2017By Dale KleinBusiness Etiquette, Business Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Professionalism, Communication Style

We always have a choice…over what we believe, how we act and how we communicate.  Conducting ourselves in a positive manner is a choice we have and makes a world of difference in how others perceive us.  How positive is your attitude when you and your staff are interacting with clients in writing, on the … Read More

Be Empowered to Think: It Pays Off

September 2, 2017By Dale KleinBusiness Etiquette, Business Etiquette|Communication Style|Habits|Networking|Special Occasions, Business Etiquette|Communication Style|Telephone Etiquette, Business Etiquette|Professionalism|Time, Uncategorized

We’re all consumers and at some point I’m guessing you’ve had similar experiences to what I’m about to describe.  Based on my encounters both in-person and by phone, it appears that poor communication is steadily on the rise…would you agree?  The more I review what’s transpired, I’m inclined to think it’s the result of training … Read More