Your Fortune is in Consistency

December 22, 2017By Dale KleinBusiness Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Goal-Setting|Presentation Skills, Communication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

Ever eat a fortune cookie? Ever read the fortune inside your cookie? Owning my business since 1994, I’ve come to view consistency as the key to good fortune. Interestingly enough, I read two articles today, both of which focused on the significance of consistency in business. The authors of these two articles were Trevor Bron … Read More

What’s Your Communication Goal: Perfect or Real?

December 15, 2017By Dale KleinBusiness Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Job Success, Communication Style, Communication Style|Goal-Setting

Now that I’ve had the privilege of being a communication coach since 1994, it’s made me aware of a common dilemma that many of my clients voice. That dilemma (as I see it) is the desire to be perfect when communicating. While the desire to achieve perfection may seem reasonable, I urge you to reconsider. … Read More

Communicate Your Pathway

December 8, 2017By Dale KleinBusiness Etiquette|Communication Style, Business Etiquette|Communication Style|Interpersonal Communication, Communication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

Today when meeting with a prospect, the person expressed concern about being undecided about where to focus her skills. For most of us, although this isn’t uncommon at some point in our lives, it can be scary. If you think about it, if you’re unsure what you want to do then it’s pretty hard to … Read More

Predictability Isn’t a Speaker’s Best Friend

October 13, 2017By Dale KleinBusiness Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Goal-Setting|Presentation Skills, Business Etiquette|Job Success

Sometimes it might feel pretty good to use our crystal ball and see what a speaker is going to be like…unless that speaker is predictable and then we’re all in trouble. But what if that speaker is you? Trust me when I tell you that having a predictable speaking style is definitely not an asset, … Read More

Attitude is Everything!

September 14, 2017By Dale KleinBusiness Etiquette, Business Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Professionalism, Communication Style

We always have a choice…over what we believe, how we act and how we communicate.  Conducting ourselves in a positive manner is a choice we have and makes a world of difference in how others perceive us.  How positive is your attitude when you and your staff are interacting with clients in writing, on the … Read More

One Size Fits All…or does it?

June 2, 2017By Dale KleinBusiness Etiquette|Communication Style|Interpersonal Communication, Business Etiquette|Goal-Setting|Presentation Skills

How often have you found yourself in one of these three situations: 1. You attend a presentation and discover that the speaker hasn’t really customized the content for your particular needs… 2. You’re in a meeting and feel like the information being shared isn’t as relevant as you had expected it would be… 3. You … Read More

We Interrupt This Program…(Is It Ever Okay to Interrupt?)

October 8, 2014By Dale KleinBusiness Etiquette|Communication Style|Interpersonal Communication

Many of our childhood messages stick with us into adulthood.  Remember the one about “never interrupt others“?  You may even feel programmed to think that interrupting is nothing short of rude and something to be avoided at all costs.  The question is…Is this true? In a word, my response is “No.” Interrupting is a communication … Read More