Clients are like gold

November 28, 2018By Dale KleinCommunication Style|Interpersonal Communication|Vocabulary|Vocal Variety, Communication Style|Job Success|Leadership, Interpersonal Communication|Leadership|Professionalism

We’ve all heard the expression “worth their weight in gold” or “like gold.”  In my business and I hope in yours as well, clients are like gold.  The question becomes do we and our staff treat them this way and do our clients feel they’re as valuable to us as gold.  Your clients are the … Read More

Code-Switching: A Natural Behavior in Our Communication

September 26, 2013By Dale KleinCommunication Style|Interpersonal Communication|Vocabulary|Vocal Variety

In today’s news, actor Samuel L. Jackson challenged President Obama to “be more presidential” and to “stop trying to relate.”  That comment stemmed from a recent interview where the President was omitting the final “g” consonant at the end of his words.  Many of us speak in the manner that Mr. Jackson is referencing; examples … Read More