Just Pick Up The Phone

November 11, 2019By Dale KleinBusiness Etiquette|Communication Style, Electronic Communication|Professionalism, Professionalism, Telephone Etiquette

On October 28th of this year, I posted about bad vs. good communication.  Included were real examples from my own experience. Hope you had a moment to read it and felt you could relate.  In today’s blog I’ll share yet another story about miscommunication. Let me start by saying that mistakes happen…I get it.  It’s … Read More

Bad vs. Good Communication

October 28, 2019By Dale KleinBusiness Etiquette|Communication Style

At times communication may be complicated but for the most part we want to have others feel better after we speak with them.  That part isn’t complicated. You know I always offer examples and today’s post is no exception. Example 1: Upon entering a coffee house that I’ve been to before, I was: Greeted by … Read More

Follow-up Time

July 29, 2019By Dale KleinBusiness Etiquette|Communication Style, Uncategorized

No matter what time zone we’re in…it’s always follow-up time.  Unfortunately, most business people neglect to follow-up and then act baffled when business fizzles out.  If they do follow-up, it’s often not in a timely manner and the subsequent results are poor at best. Now you may be wondering when follow-up time is warranted.  Good … Read More

What We Write is a Form of Communicating

April 30, 2018By Dale KleinBusiness Etiquette|Communication Style, Communication Style, Communication Style|Habits, Credibilty, Electronic Communication|Interviewing

Sometimes it’s easy to forget that communicating is more than the spoken word. It’s also non-verbal, specifically written communication. That means that every time we tweet, blog, create slides or send an email we’re using a form of communication. In the years I’ve had my business, my clients have consulted with me regarding their written … Read More

Collaboration Requires Communication

February 2, 2018By Dale KleinBusiness Etiquette|Communication Style

What does collaboration mean to you? How regularly do you collaborate? If these seem like challenging questions to ponder, you’re definitely not alone. If collaborating was easy it’s safe to say we’d see more of it. Now the critical question: Why is collaboration infrequently implemented? Well one reason is that it requires communication and that’s … Read More

Communicate Your Pathway

December 8, 2017By Dale KleinBusiness Etiquette|Communication Style, Business Etiquette|Communication Style|Interpersonal Communication, Communication Style, Communication Style|Distractions|Interpersonal Communication|Job Success|Time

Today when meeting with a prospect, the person expressed concern about being undecided about where to focus her skills. For most of us, although this isn’t uncommon at some point in our lives, it can be scary. If you think about it, if you’re unsure what you want to do then it’s pretty hard to … Read More

Trust Starts With You

August 25, 2017By Dale KleinBusiness Etiquette|Communication Style, Business Etiquette|Communication Style|Habits|Networking|Special Occasions

When you listen to someone else you may have several positive reactions such as…you’re receptive, interested or maybe you agree with what you’re hearing.  In each instance a common theme is that the person speaking has created a sense of trust, which is of paramount importance. That only happens when that individual believes in him … Read More

Insuring Your Communication=Success

February 17, 2017By Dale KleinBusiness Etiquette|Communication Style, Communication Style|Interpersonal Communication|Job Success|Networking, Fear|Public Speaking|Uncategorized, Goal-Setting

In an Albany Business Review article titled: If You Want to Win, Plan to Fail, author Shawn Rhodes raised several salient points. His three main takeaways were: 1. Focus on success vs. perfection 2. Welcome setbacks 3. If you’re on time, you’re late As I reflected on his message, it struck me that much of … Read More