What is the Curse of Knowledge?

January 13, 2020By Dale KleinHonesty|Interpersonal Communication|Job Success|Professionalism, Job Success

Ever thought about the curse of knowledge?  In case this term is unfamiliar, it means a cognitive bias that occurs when an individual communicating with other individuals, unknowingly assumes that the others have the background to understand.  Sound familiar?  I believe we’ve all had some experience with the curse of knowledge, as the sender or … Read More

The Cost of Conflict: Everyone Pays a Price!

November 12, 2012By Dale KleinHonesty|Interpersonal Communication|Job Success|Professionalism

Conflict is part of life so it makes sense that conflict in the workplace is fairly common. Unfortunately, what’s uncommon is our ability to handle confrontation effectively. Too often that little voice inside our head tells us…“this isn’t going to be pretty” and as a result, we avoid addressing the situation.  The driving force behind … Read More