What is the Curse of Knowledge?

January 13, 2020By Dale KleinHonesty|Interpersonal Communication|Job Success|Professionalism, Job Success

Ever thought about the curse of knowledge?  In case this term is unfamiliar, it means a cognitive bias that occurs when an individual communicating with other individuals, unknowingly assumes that the others have the background to understand.  Sound familiar?  I believe we’ve all had some experience with the curse of knowledge, as the sender or … Read More

Why Write a Cover Letter?

December 17, 2019By Dale KleinCommunication Style, Communication Style|Job Success|Professionalism, Job Success

Cover letters may seem unnecessary but reality is…they’re not.  Clearly a cover letter is a necessity if the prospective employer requests that you include one.  Now the dilemma is what do you write?  Here are ten guidelines for your consideration: Your goals are to introduce yourself, sell your expertise, and motivate the receiver to read … Read More

Writing vs. Speaking: Knowing the Difference

July 15, 2019By Dale KleinCommunication Style, Communication Style|Job Success|Meetings, Job Success

When it comes to contacting others or being contacted, we have several choices such as calling, speaking face-to-face, emailing, blogging, tweeting, etc.  It’s all a form of communication.  Even so, it’s important to recognize that writing is clearly distinct from speaking and therefore different guidelines apply. Since I’ve had Profitable Speech since 1994 one of … Read More

Women at Work: Getting a Lift from Your Elevator Pitch!

August 27, 2012By Dale KleinJob Success

Kristi Barlette, a reporter and blogger for the Albany Times Union, recently interviewed me about the value of having a well-honed elevator pitch or 30-second commercial.  The article has just been published so I decided it would be the ideal post for this week. Remember that your elevator speech has multiple uses including: job seeking, … Read More

What’s the Secret to Your Job Success?

October 4, 2011By Dale KleinJob Success

In a recent survey of recruiters from companies with more than 50,000 employees, communication skills were cited as the single most important decisive factor in choosing managers. The survey, conducted by the University of Pittsburgh’s Katz Business School, points out that communication skills, including written and oral presentations, as well as an ability to work … Read More